Terms and Conditions

Service Provider:
Company Mlyn Marianna s.r.o., registered in the Commercial Register maintained by the District Court of Trnava, Section Sro, Insert XXXX
Registered office: Palárikova 15, 921 01 Piešťany, Slovakia
Company ID (IČO): 36337358
Tax ID (DIČ): 2021863602
VAT ID (IČ DPH): SK2021863602 (registered under § 4 of the VAT Act as of 1 May 2024)
Contact email: info@carun.cz
(hereinafter referred to as “Mlyn Marianna”)

1. Who we are and what we do
1.1. Mlyn Marianna operates the online store at www.carun.cz (hereinafter referred to as the “e-shop”), offering cosmetic and food products made from hemp.

1.2. The contractual relationship between Mlyn Marianna and the buyer is governed by these Terms and Conditions and the applicable laws of the Slovak Republic, in particular the Civil Code.

For any inquiries, please contact us at: klient@carun.cz; faktury@carun.cz

2. Conclusion of the Purchase Agreement
Below is the process of concluding a purchase agreement between the buyer and Mlyn Marianna through the e-shop order system and its subsequent course.

2.1. The buyer orders products of Mlyn Marianna through the order form available on the e-shop.

2.2. The order form contains the following information:
- selection of goods and quantity
- total price including VAT
- method of payment
- delivery method and related costs
- contact details, including a telephone number for the carrier

Based on this information, an order (hereinafter the “Order”) is created.

2.3. Before submitting the Order to Mlyn Marianna, the buyer is allowed to review and change the details. The data provided in the order is considered current, truthful, and accurate.

2.4. After receiving the Order, Mlyn Marianna will confirm its acceptance by email to the address provided by the buyer.

2.5. The purchase agreement between Mlyn Marianna and the buyer is concluded at the moment the buyer receives confirmation of the Order.

2.6. Ordered products will usually be delivered within 7 working days, but no later than 30 days after the conclusion of the purchase agreement. Mlyn Marianna reserves the right to withdraw from the contract if the ordered products are out of stock and cannot be replenished due to technical reasons.

2.7. In accordance with the Act on the Use of Electronic Cash Registers, Mlyn Marianna is obliged to issue a receipt to the buyer and to register the received payment with the tax administrator online, or within 48 hours in the event of a technical failure, unless otherwise stipulated by law.

2.8. Information about products and prices provided by Mlyn Marianna is binding, except for obvious errors. Prices are stated including all taxes (e.g. VAT within the EU) and fees, excluding delivery and packaging costs.

2.9. After the conclusion of the purchase agreement, the buyer is obliged to accept the goods. If the buyer fails to do so, Mlyn Marianna is entitled to withdraw from the purchase agreement and the buyer is obliged to reimburse all costs incurred in connection with the shipment.

2.10. The purchase agreement may be concluded in the languages available on www.carun.cz. For the Slovak Republic, the agreement is concluded in the Slovak language.

3. User Account
After registration and entering login details including a password, the buyer can manage orders at www.carun.cz. The buyer is obliged to provide accurate and up-to-date information. Mlyn Marianna may suspend or delete the account if the buyer violates these Terms or applicable law.

4. Complaints and Product Defects
4.1. Complaints are governed by the Civil Code of the Slovak Republic and Act No. 250/2007 Coll. on Consumer Protection.

4.2. Complaints must be submitted in writing to faktury@carun.cz or sent by post to: Mlyn Marianna s.r.o., Palárikova 15, 921 01 Piešťany.

4.3. Mlyn Marianna will decide on a complaint within 10 working days and resolve it no later than within 30 days.

4.4. Consumer protection is supervised by the Slovak Trade Inspection (Slovenská obchodná inšpekcia), www.soi.sk. Consumers may also use the online dispute resolution platform.

5. General Provisions
5.1. Mlyn Marianna reserves the right to amend these Terms and Conditions. Any changes will be published on www.carun.cz.

5.2. In case of a dispute between the buyer and Mlyn Marianna, the applicable law shall be the law of the Slovak Republic, and disputes shall be resolved by Slovak courts.

5.3. Invalidity or ineffectiveness of any provision shall not affect the validity of the remaining provisions.

These Terms and Conditions take effect as of 1.9.2025.