Terms and Conditions

Effective from: 21 April 2026

These Terms and Conditions govern the rights and obligations between the seller and the buyer in connection with the sale of goods through the CARUN online store. Consumer rights provisions apply to buyers acting outside their trade, business or profession.

1. Definitions

• Seller means Mlyn Marianna s.r.o..
• Buyer means any person placing an order.
• Consumer means a natural person acting outside their trade, business or profession.
• Goods means products offered in the online store, in particular cosmetic products and related goods.

2. Product information and ordering

Information about goods, including their main characteristics, ingredients, volume, intended use and price, is displayed in the online store. Product images are illustrative; the binding information is the product description and any mandatory labelling on the packaging.

Before submitting the order, the buyer is allowed to review the order summary, identify and correct any input errors, and amend the contents of the basket.

3. Conclusion of the contract

The order submitted through the online store constitutes an offer to conclude a sales contract. The sales contract is concluded when the seller sends the buyer an order confirmation by e-mail.

The seller may refuse an order or withdraw from the contract in the event of an obvious pricing error, a technical system failure, unavailability of stock, impossibility of performance, or suspected abuse of the ordering process.

4. Prices and payment

All prices displayed in the online store are final prices and include VAT where applicable, unless expressly stated otherwise. Delivery charges and any fees connected with the selected payment method are shown before the order is placed.

The buyer may pay using the methods displayed in the checkout, including online card payment, bank transfer or cash on delivery where available.

5. Delivery

The seller will deliver the goods within the time stated in the online store or order confirmation. If no specific delivery period is stated, the seller will deliver without undue delay and no later than 30 days after the contract has been concluded.

The risk of loss of or damage to the goods passes to the buyer when the goods are received by the buyer or a person designated by the buyer.

6. Consumer right of withdrawal

A consumer has the right to withdraw from the contract without giving any reason within 14 days from the day on which the consumer, or a third party indicated by the consumer, takes possession of the goods.

To exercise the right of withdrawal, the consumer must inform the seller of their decision by an unequivocal statement sent by e-mail or post.

6.1 Return of goods

The consumer must send back or hand over the goods without undue delay and no later than 14 days from the day on which they communicated the withdrawal. The direct cost of returning the goods is borne by the consumer unless mandatory law provides otherwise.

6.2 Refunds

The seller will reimburse all payments received from the consumer, including the cost of the least expensive standard delivery option offered by the seller, no later than 14 days after receiving the withdrawal notice. The seller may withhold reimbursement until the returned goods have been received back or until the consumer has supplied evidence of having sent the goods back, whichever occurs first.

6.3 Exceptions from the right of withdrawal

7. Non-conformity and complaints

The seller is liable for ensuring that the goods conform to the contract at the time of delivery and for any non-conformity governed by the applicable mandatory law. Complaints may be submitted by e-mail or in writing. The buyer should ideally specify the order number, describe the issue and, where possible, attach photographs.

The seller will confirm receipt of the complaint and handle it within the period required by applicable law.

8. Cosmetic products and CBD cosmetics

Products sold in the online store may contain hemp-derived ingredients or related substances to the extent permitted by applicable law. Unless expressly stated otherwise on the product page, such products are cosmetic products intended for external use only.

• The products are not medicines or medical devices.
• The products are not intended to diagnose, treat, cure or prevent any disease.
• The buyer must use the product in accordance with the instructions and warnings provided with the product.

9. Out-of-court dispute resolution

If a consumer complaint is not resolved satisfactorily, the consumer may use the competent national alternative dispute resolution body available in their market, including the relevant consumer protection authority or ADR entity.

For Slovakia, information is available at the Slovak Trade Inspection website: https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov.

Note: the EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer used for filing consumer disputes.

10. Personal data protection

Information about the processing of personal data is contained in a separate Privacy Policy published on the seller’s website.

11. Final provisions

These Terms and Conditions and the legal relationships arising from them are governed by Slovak law, without prejudice to the mandatory consumer protection rules of the country in which the consumer has their habitual residence, where such rules apply.

The seller may amend these Terms and Conditions. For each order, the version effective on the date of the order placement applies.